Customer References

When it comes to heat pumps, no two homes, and therefore, no two customers, are alike. That’s why it’s crucial to have us come out to inspect your current heating setup before you make a final decision. Here’s what some of our past clients think about their new heat pump from Coastal:

“They were fast and efficient….”

We were the market for a heat pump so we did our homework and got three quotes. We were very impressed with Dale right from our initial meeting. He did a thorough review of our home and made some great suggestions, including recommending a ductless system for our suite downstairs. Dale also noted that our electrical would need upgrading and that the installation could be complicated – he had his electrician stop by the next day to check it out so that he could give us an accurate quote. We really felt that he knew what he was doing and that he put together the best heating plan for our home.
The electrical work and heat pump installation took place right on schedule. I was very impressed with the trades he used – the electricians were great as were Dale’s installers. They were fast and efficient and best of all, cleaned up after themselves. Both the ductless heat pump in the suite and the unit for the rest of our house are working well and we were pleasantly surprised how quiet the units are. After have an oil-heated furnace for many years, we are actually looking forward to winter and having a consistently warm house for a change! We definitely recommend Dale and Coastal.

Susan Evans & Victor Wells
Victoria – BC

“My experience could not have been better…”

The initial visit from Dale for the estimate was prompt and professional. He assessed all aspects of the furnace replacement, electrical upgrade requirements and oil tank removal. His estimate was delivered when he said it would be and the arrangements for the work occurred quickly. The time had come to replace our old oil tank and Coastal made replacing the entire system with a modern, efficient heat pump the reasonable alternative.
After some initial “growing pains” as we learned how to best use the thermostat and the upstairs/downstairs registers, the system has become simple and hands-free. The environment is now comfortable and the temperature is consistent. Just as Dale promised it would be!
My experience could not have been better. Even after the installation, Dale has been available for questions, and on-site for system adjustments. Everything possible to “get the job right” has been done.

Mike Reilly
Victoria – BC

“We are extremely happy with our new heat pump system…”

I heard of Coastal as a referral through family. I called to get a quote and spoke with Dale. Dale was able to promptly give me a quote on what was necessary for our heat pump installation. From the initial consultation all the way through to the final installation, the process was smooth and went very quickly. After the installation was completed Dale followed up to ensure everything was working as it should. Overall we are extremely happy with our new heat pump system and the service from Coastal.

Mikala Hayes
Victoria – BC

Our happy customers say it best

Call if you’d like to speak to a past customer, and we’ll be happy to put you in touch with them.